mrOyun.com Privacy Policy

Privacy Notice 

Version 2.0 valid from 2 October 2024 

INTRODUCTION

Welcome to Blue Pepper B.V. privacy notice (“Privacy Notice”). At MROYUN, we prioritize the privacy and security of your personal data. This Privacy Notice outlines how we collect, use, store, and protect your information when you engage with our services and our website (the “Services”).

THE DATA WE MAY COLLECT ABOUT YOU

We may collect personal data from you because of a legal reason or because you have consented us to do so for a specific purpose. Below is the personal data that we might collect about you.

Information you provide to us

At registration, including:

• Your personal details, such as your name, email address, postal address, telephone number, and date of birth.

Through your use of our Services, including:

• Information on your use our Services, such as your transactions and gaming history.
• Call recordings – we may record phone calls with you to resolve your queries; for regulatory purposes; to help improve our quality of service and to train our staff.
• Information you share with us voluntarily over the course of your account ownership with us, for example, when you contact our customer support.  

Other sources of personal data

• We may receive information about you from other sources, such as public databases, and third parties, including, transaction information from your payment processors, adverse media and open-source information, or any information from government entities.
• We may also receive various types of your data from other gambling operators if you have agreed that they share it with us to enable us to provide you with our offers and Services.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to provide you with services or perform the contract with you.

HOW WE USE YOUR PERSONAL INFORMATION

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data for purposes such as:

1.      To process your registration, set up and manage your account.

2.      To provide and operate the Services (such as for gaming/betting and payment processing).

3.      To comply with our legal obligations and license conditions such as Anti-money laundering and responsible gaming duties, and as required by any governmental authorities.

4.      To market our services, as well as to serve you advertisements and special offers.

5.      To communicate with you and to process your requests.

6.      To identify and authenticate your access to the Services.

7.      To detect and prevent fraudulent and illegal activity or any other type of activity that may negatively affect the integrity of the Services.

8.      To investigate disputes and violations, as well as enforce our policies and the Terms and Conditions.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

Please note that we may process your personal data without your knowledge or consent, where this is required or permitted by law.

MARKETING

We may use your personal data, such as your email address and telephone number, for the purpose of providing you with promotional materials (including news and offers), concerning our Services as well as products, services and promotions of our partners, which we believe may interest you.

If you do not wish to receive direct marketing any longer, you may opt out, easily, at any time by contacting us or by changing your settings in your profile.

SHARING OF YOUR PERSONAL DATA

We do not sell or share your personal data with third parties except as described in this Privacy Notice. The personal data will be disclosed to such recipients only to the extent required for the specific purpose(s), as mentioned in this Privacy Notice. 

We may have to share your personal data with the following categories of recipients: 

·         Third parties necessary to provide products or services which you have requested

·         Software and game providers

·         Professional advisers, including, lawyers, auditors, accountants

·         Regulatory and government authorities

·         Payment processors and financial institutions

·         Our partners that offer similar services, in case you agree that we share your data with such partners

·         Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

DATA SECURITY

We have implemented security measures to safeguard your personal data from accidental loss, unauthorized use or access, alteration, or disclosure. Additionally, we restrict access to your personal data to employees, contractors, and third parties who require it for their duties. They are permitted to process your personal data only according to our instructions and are bound by confidentiality obligations.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, or reporting requirements.

Where your personal data is no longer required by us, we will either securely delete or anonymise your data.

YOUR RIGHTS

You have certain rights regarding your personal data. For example, you can ask us for information on how we process your data by contacting our customer support. If your information is incorrect or incomplete, you may request corrections. You also may ask us to stop sending you marketing materials.

There are exceptions to these rights, however. For instance, access to personal data may be denied if it would reveal information about another individual or if legal restrictions prevent us from disclosing it. We may also be legally required to retain your data for a specific period even after you close your account, particularly when obligated by Anti-Money Laundering legislation.

CHILDREN

Our services are not directed at any one under 18 years of age. We do not intentionally collect personal data from people under the age of 18. If you are a parent of a child and become aware that your child has provided personal information to us, please contact us so that you may request to exercise your rights. 

CONTACT DETAILS 

If you would like to exercise any of your data subject access rights or have any other questions relating to this notice, or our activities, please contact our customer service through chat on the website, or contact us using the following email address: [email protected]

 
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